FAQ's

Frequently Asked Questions (FAQs)

1. What is Rushi Mart?

Rushi Mart is an online shopping store offering quality products at affordable prices. We focus on providing a smooth, secure, and reliable shopping experience for all our customers.

2. How do I place an order?

Placing an order is simple:

  1. Browse our store and select the product you want

  2. Add it to your cart

  3. Proceed to checkout

  4. Enter your shipping and payment details

  5. Confirm your order

You’ll receive an order confirmation email once your purchase is complete.

3. What payment methods do you accept?

We accept secure online payments, including:

  • Credit & Debit Cards

  • UPI / Net Banking

  • Wallets (if available)

All transactions are encrypted for your safety.

4. How long does shipping take?

  • Order processing: 1–3 business days

  • Delivery time: 5–9 business days (standard shipping)

Delivery times may vary depending on your location, holidays, or courier delays.

5. Do you offer free shipping?

Yes! We offer free shipping on eligible orders.
Shipping charges (if any) are calculated and displayed at checkout.

6. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email.
You can use that link to check your order status at any time.

7. Can I change or cancel my order?

If your order has not yet been shipped, you may request a change or cancellation by contacting us as soon as possible at support@rushimart.com.
Once shipped, orders cannot be modified or cancelled.

8. What if I receive a damaged or wrong item?

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Share your order number and clear photos of the product

We’ll resolve the issue quickly.

9. Do you accept returns or refunds?

Yes, we offer returns and refunds according to our Return & Refund Policy.
Please review that policy for detailed eligibility and timelines.

10. Do you ship internationally?

Currently, we ship within India (update if you ship internationally).
If international shipping becomes available, it will be mentioned on our website.

11. Is my personal information safe?

Absolutely. We take your privacy seriously and use secure systems to protect your personal and payment information. Please refer to our Privacy Policy for more details.

12. How can I contact customer support?

You can reach us anytime:
📧 Email: support@rushimart.com

Our support team is happy to assist you.